Policies for Owners, Members and their guests purchasing the All-Inclusive package as an addition to a Membership Week, Exchange (external), Signature Club Reservation, Owner Loan, or Elite Experience. (Not applicable for rentals)
- The All-Inclusive package must be purchased for all guests staying in the unit
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The All-Inclusive package must be purchased for a minimum of four consecutive nights. If you are staying for less than four nights, it must be purchased for the duration of the stay. The purchase must be for consecutive nights within the same week, in other words you may not distribute the four nights throughout the total length of stay.
- All-Inclusive hours are from 11 a.m. to 4 p.m. the next day
Usage
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If an Owner or Member of Grand Residences exchanges their week(s) and gives it (them) to a non-member third party via a Guest Certificate, said Guest will have optional access to the All-Inclusive package. This policy is only valid if the Owner or Member uses a Grand Residences week for the exchange. If he/she uses a week that is not one of his/her Grand Residences membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Grand Residences membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the All-Inclusive package.
- The All-Inclusive package is mandatory for all Getaway reservations not being used by the Owner or Member and there are no exceptions.
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Policies for Owners, Members and their guests purchasing the All-Inclusive package using a Rental Reservation
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Owners and Members have two ways to rent at Grand Residences: either European Plan (room only) or using the All-Inclusive plan.
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European Plan (EP) rentals are exclusively for owners and members whereas the All-Inclusive package is mandatory for Non-Members renters. If Grand Residences Owners or Members acquire additional units for their guests through a rental but the guests are not staying in the same unit as the Member, the guests will have optional access to the All-Inclusive package as long as the member is staying at the same resort during the same dates.
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European Plan (EP) rates are room-only rates and are not applicable for the All-Inclusive rates used for Memberships, Exchanges (Internal or External), Owner Loans and Elite Experience.
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Members will have a limit on the number of additional EP units they can rent for third parties without the All-Inclusive package being mandatory. Members will be allowed to rent as many additional EP units for third parties as they show in their membership agreement without the All-Inclusive being mandatory. That is, each membership agreement allows for one EP rental week for a third party. Once they exceed this limit, guests will have to rent their stay with the All-Inclusive package. For example, if a owner or member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All-Inclusive package.
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Members who prefer to rent with the All-Inclusive package are able to do so at discounted rates. At the time of booking, it is important that you inform the reservation agent that you are looking to rent the All-Inclusive package. EP Rates are not applicable for adding on the All-Inclusive package at Member Rates, these are only applicable to weeks of Membership, Exchange (Internal or External), Owner Loan and Elite Experience stays.
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If a Owner or Member rents an EP room and upon arrival decides to take the All-Inclusive option, the rental rate will be recalculated at the current All-Inclusive Member rental rate.
Other Policies
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The All-Inclusive package is optional for all Grand Residences owners or members registered in the membership agreement regardless of when or how they stay at the resort, in other words when staying in their membership unit, exchanging their unit for another one through an internal exchange or with an International Exchange company or when they rent additional units for their personal use.
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All guests staying in a member’s unit with or without the member being present, in other words staying as an Owner Loan, also have optional Access to the All-Inclusive package. The children, spouse and parents of the member will be entitled to the Member rate. In the case of international exchange Guest Certificates, please refer to FAQ number 11.
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The All-Inclusive package will be mandatory for non-members who rent at Grand Residences through the Reservation Center or online travel agencies such as Expedia or Orbitz. The all-inclusive package is included in their daily accommodation rate and charged at market price.
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Timeshare owners with different companies outside Royal Resorts who exchange to vacation at Grand Residences through The Registry Collection must purchase the all-inclusive package.
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The Grand Residences All-inclusive package is exclusive to Grand Residences by Royal Resorts and is a different product from the All-Inclusive package available at the other Royal Resorts (The Royal Cancun, The Royal Sands and The Royal Haciendas).
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The All-inclusive package bracelet is issued per person and is non-transferable. The benefits and services that the wearer of the bracelet is entitled to may not be offered to anyone else.
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All-Inclusive service will be cancelled without the right to a refund if a guest is found to be misusing it. For example, in the event that a guest is found to be offering All-Inclusive services or products to someone who is not entitled to them, the package will be automatically cancelled for him/her and all the registered guests in the room without a refund.
- Loss of the bracelet will incur a $150 US charge for a replacement.
- There are no exceptions to the rule. There is no charge for replacing damaged bracelets,
as long as the bracelet issued at check in is presented and the number corresponds to
that registered in the guest’s file. Royal Resorts reserves the right to update and change
these policies without prior notice.
*Because of the nature of our establishment the All-Inclusive package may or may not include accommodation.