The All-Inclusive package offers gourmet dining at Grand Residences in El Faro Grill and Flor de Canela restaurants, casual lunches at Heaven Beach Bar and Grill, the Lobby All Day Café, signature mixology, top shelf liquors, a selection of wines, non-alcoholic beverages, theme nights, 24-hour Room Service, minibar replenished daily.

Grand Residences Owners and Members have a special rate if they decide to purchase the package for their stay.

No, the All-Inclusive package offered at Grand Residences is exclusive, covering restaurants and bars and other dining experiences at the resort. The All-inclusive package available at The Royal Cancun and The Royal Sands or The Royal Haciendas is a different product with different pricing and offerings, liquor brands and more.

If you plan to visit The Royal Sands, The Royal Cancun, The Royal Haciendas, dine at Hacienda Sisal or watch a show at Gran Salón Hacienda Sisal, a credit or debit card will be required to pay for meals and drinks.

Call 1 800 791 4419 US/Canada Toll Free or 1 800 0085 252 Mexico Toll Free for additional information. You can also ask at the Front Desk upon arrival at Grand Residences.

You can book the All-Inclusive package before you travel by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. The package is also available from the Front Desk upon arrival at Grand Residences.

Grand Residences owners and members can purchase the All-Inclusive package upon arrival at Grand Residences. Pre-purchase is available by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

TThe Registry Collection Exchangers must purchase the All-Inclusive package for the duration of their stay and may pay upon arrival. Pre-purchase is available now by calling 1 800 791 4419 US/Canada Toll Free, 1 800 0085 252 Mexico Toll Free. By pre-purchasing you can pay 50% of the package up front and the balance in equal monthly installments to be paid no later than 30 days prior to your stay.

Renters may call the following numbers for reservations:
1 800 791 4419
US/Canada toll free

1 800 0085 252
Mexico Toll Free

No. The All-Inclusive package will be optional for all guests staying in an owner’s/member’s unit with or without the owner or member being present, i.e., staying as an Owner Loan. The special Member rate for the all-inclusive package is only available for the children, spouse and parents of the owner or member.

No, the All-in Grand package will be optional for Grand Residences Owners and Members, unless they rent the units through an online travel agency such as Expedia or Orbitz.

Yes, if the Owner or Member is staying at Grand Residences during the same dates. However, owners and members will have a limit on the number of additional units they can rent for third parties without the All-Inclusive package being mandatory. Owners and Members will be allowed to rent as many additional units for third parties as they show in their membership agreement without the All-Inclusive package being mandatory. That is, each membership agreement allows for one rental week for a third party. Once they exceed this limit, guests will have to purchase the All-Inclusive package. For example, if a member owns weeks 21 and 22, they will be allowed to rent up to two additional units for third parties without a mandatory All-Inclusive package.

The owner or member may rent an unlimited number of units without a mandatory All-Inclusive package if the member is staying in the unit. If the owner or member is renting for a third party, then he/she will have a limited number of additional units they can rent without a mandatory all-inclusive package (see answer to question 8).

Yes, the All-inclusive package is mandatory for timeshare owners who do not own at Grand Residences and are vacationing at the resort through The Registry Collection.

If a Grand Residences Owner or Member exchanges their week(s) and gives it (them) to a non-member third party via a Guest Certificate, said Guest will have optional access to the All-Inclusive package. This policy is only valid if the Grand Residences Owner or Member uses a Grand Residences week for the exchange. If he/she uses a week that is not one of his/her Grand Residences membership weeks, this courtesy cannot be granted. Only one Guest Certificate per Grand Residences membership agreement is allowed. In other words, for each week owned, one Guest Certificate can be given to a non-member who will have optional access to the All-Inclusive package.

The All-Inclusive package is mandatory for all Getaway reservations not being used by the Owner or Member and there are no exceptions.

Grand Residences Owners or Members who prefer to rent additional weeks with the All-Inclusive package are able to do so at discounted rates. At the time of booking, it is important that you inform the reservation agent that you are looking to rent the All-Inclusive package. EP Rates are not applicable for adding on the All-Inclusive package at Member Rates, these are only applicable to weeks of Membership, Exchange (Internal or External), Signature Club Reservations, Owner Loan and Elite Experience stays.

If a Grand Residences Owner or Member rents an EP room and upon arrival decides to take the All-Inclusive option, the rental rate will be recalculated at the current All-Inclusive Member rental rate.

*IMPORTANT NOTE: The All-Inclusive Owner/Member rate is not applicable when a Grand Residences owner/member rents a unit. If an owner/member wishes to rent, they must either rent their accommodations European Plan or with the All-Inclusive plan included in the rate. In both cases Grand Residences Owners/Members have special discounted rates.

All-Inclusive package hours are from 11 a.m. until 4 p.m. the next day

No. Your annual Club Service Fee is not affected by the All-Inclusive package. The All-Inclusive package has a separate budget.

An All-Inclusive multiweek rate is available for owners and members who will be staying at Grand Residences for multiple weeks. It is not applicable with other All-Inclusive promotions.

Tomahawk, cowboy and T-bone premium steaks, the Protein menu available through Room Service, Halal and Kosher food are not covered by the All-Inclusive package and additional charges apply, subject to availability. Certain liquor brands are not included in the All-Inclusive package, such as wines on the premium wine list.

Thanksgiving, Christmas and New Year’s Eve dinners at Grand Residences are covered by the All-Inclusive package.

Theme nights such as the BBQ, Italian Night, Taco Tuesday, Seafood Night and French Night and other dining experiences such as Afternoon Tea, Beach Bonfire, cooking and mixology classes are included in the All-Inclusive package. Reservations are required.
   Tequila Tasting, Wine Tasting and Wine Pairing Experiences, romantic dinners and Chef’s dinners and other private catering services are not covered by the All-Inclusive package. They can be booked subject to availability and at an additional cost.

Hacienda Sisal and Club Bistro at The Royal Sands, La Trattoria at The Royal Cancun, Shows at Gran Salon Hacienda Sisal in Cancun, and Los Murales and Kinoko at The Royal Haciendas are not covered by your All-Inclusive package. A credit or debit card will be required for meals and drinks. Reservations are required and are subject to availability. A No Show charge applies for reservations that are not used and when the owner/member fails to notify the Concierge that he/she wishes to cancel the reservation.