It is Royal Resorts policy to alert members of scams attempted by companies or individuals operating online. We thank owners and members who have contacted us to share information about suspicious calls or emails they have received.
The latest reports mention phone calls and offers made by representatives of DGI Title in Atlanta, Hollywood Management Inc. in Los Angeles, Timeshare Broker Services and The Realtors and by agents called Christopher Adams and Jason Luria.
Another member recently contacted us after receiving a call from someone claiming to represent Royal Resorts and offering to buy her units. We would like to make our members aware that this is a scam. Royal Resorts is not offering to buy back units and anyone who may contact you with such a proposal is operating under false pretenses and is not associated with the company in any way.
Other members were contacted by someone claiming to be an agent or attorney representing the Mexican Government Tax Office and wanting to confirm personal information. We urge you to take no action if you receive such calls. The Mexican government does not call Mexican citizens or foreigners in this manner.
Several months ago, we reported a similar case of phone calls from a woman identifying herself as a federal prosecutor in Mexico City. This person claimed to be investigating a case against Royal Resorts, but her questions were suspicious and indicative of a possible scam. Again, a federal prosecutor would not operate in this way.
Sometimes criminals will falsify documents or scan logos to make the letters and forms they use in their scam attempts look official. Be vigilant if you receive emails purportedly from the Mexican government with such documents. Genuine emails sent by Mexican government offices all have addresses that include .gob.mx, for example: the official email addresses for the Servicio de Administracióm Tributaria (SAT) or Tax Office are: sat.gob.mx or gob.mx/sat
For more information on types of domain names used in Mexico and international terminology and what to look out for when you receive an email from an unfamiliar address, scroll down.
Recent reports of suspicious online activity
Other recent reports of emails and dubious phone calls mention companies called Hollywood Management Inc. Real Estate, Hollywood Investments Company, 118 International Realty, Commodity Consultants International LTD and Blue Marlin Realty or Blue Marlin Realtors operating out of Chicago. The name of the Qingjan Realty Group Pte Ltd and of a broker called Victor Santiago appears in the documents that the member received from the latter company.
In June 2020, several members reported receiving unsolicited calls and emails about title changes from an individual called Marco Deleon operating out of Las Vegas and a company called Administración Hotelera Corporativa Columbus SA de CA. This individual claimed to represent CIT but is not associated with Royal Resorts, CIT or Interval Servicing in any way.
Also in 2020, several members contacted us about calls from a marketing company agent operating out of Cancun who offered them special stay rates at The Royal Sands and The Royal Caribbean. This is not a Royal Resorts promotion and neither the company nor its agent has any business relationship with us. The fact that this individual mentioned The Royal Caribbean, which is closed and currently under renovation, should be a warning sign not to proceed.
In summary, Members have reported suspicious calls and emails from all of these companies: